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Shipping & Returns

Shipping

All of our Gisou products are shipped via a secure, tracked shipping method. We offer free shipping on orders over £50. No code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes, please provide a physical address.

The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind that delays can occur.

Due to COVID-19, there is a possibility that your order will be delayed by up to 5 business days. We appreciate your patience and are doing everything we can to get your order to you safely while adhering to the government guidelines. Please visit our COVID-19 order update for more information.


Shipping costs & delivery time:

Shipping cost

Delivery time 

Standard Shipping

£3.95

1-2 business days

Standard Shipping on Orders over £50

FREE

1-2 business days

 

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Gisou package arrives damaged as a result of shipment. Please save the shipping box, the Gisou products, the outer white cardboard packaging and email us as soon as possible at info@gisou.com to notify us of the damage.

    Returns

    We hope that you love your Gisou products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

    Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.

    Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

    Please arrange a return shipment using a carrier of your choice. We apologise - you must bear the return shipping costs, which are non-refundable.

    Return Conditions

    To return your product(s), please follow these steps:

    1. Before returning your product(s), please email us at info@gisou.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

    2. Our customer service team will reply with a Return Authorisation Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.

    3. Please place the product(s) you wish to return, including the unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.

    4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organise a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

    5. Please address your return package to:

    NM Beauty Industries B.V.
    Wisselweg 33
    1314 CB, Almere
    The Netherlands
    6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. If you are returning your full order, the original shipping costs will also be refunded. Unfortunately, return shipping costs are nonrefundable.

    In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at info@gisou.com.

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