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All of our Gisou products are shipped from the UK via a secure, tracked shipping method. We offer free shipping on orders over £50. No code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes; we kindly ask you to provide a physical address. Gisou does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations.

Order cancellations or adjustments are not possible after the order is placed.
The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped.

Shipping costs & delivery time:

Shipping cost

Delivery time 

Standard Shipping


1-2 business days

Standard Shipping on Orders over £50


1-2 business days


Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders.

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

In case your Gisou package arrives damaged as a result of shipment, please save the shipping box, the Gisou products and their outer cardboard packaging. Then, kindly email within 5 business days and include photos of the damage so we can help you out further.

Once the package has left our warehouse, the shipping carrier is responsible for it. We are not liable for packages lost or stolen during transit / upon arrival. We kindly advise you to file a claim via the courier’s website. If they are unable to offer you a solution, please contact once the claim has been filed and our team will assist you.

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