Shipping

All of our Gisou products are shipped from the UK via a secure, tracked shipping method. We offer free shipping on orders over £50. No code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes; we kindly ask you to provide a valid residential address. Gisou does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels, warehouses, businesses or other temporary locations.

Gisou cannot be held responsible for inaccuracies in the address provided by the customer. Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse.

The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped.

Shipping costs & delivery time:

Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders.

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

In case your Gisou package arrives incomplete or damaged as a result of shipment, please save the shipping box, the Gisou products and their outer cardboard packaging. Then, kindly email info@gisou.com within 5 business days and include photos of the damage so we can help you out further.

Once the package has left our warehouse, the shipping carrier is responsible for it. We are not liable for packages lost or stolen during transit / upon arrival. We kindly advise you to file a claim via the courier’s website. If they are unable to offer you a solution, please contact info@gisou.com once the claim has been filed and our team will assist you.